1. The order is automatically confirmed after payment, and the eSIM (QR code) will be sent within 24 hours before your scheduled arrival date.
2. Prices are based on Korean Won (KRW), and they are subject to real-time fluctuations based on the exchange rate, so you will be charged based on the exchange rate at the time of payment.
3. Once you arrive in Korea, connect to the airport's free WIFI, and then scan the voucher QR code or manually enter the code to activate the eSIM.
4. Do not register before arriving in Korea; please register after arriving at a Korean airport, as it may affect usage.
5. The billing method for this product is based on Korean Standard Time at 1 AM (GMT+9).
   (For example, one day is calculated from 10 PM to 1 AM the following day.)

iPhone eSIM Activation Guide

Galaxy eSIM Activation Guide

iPhone eSIM Manual Activation Guide

Galaxy eSIM Manual Activation Guide

eSIM Usage Example

If you see EID in the device information on the dial screen with *#06#, the eSIM is available for use.

Compatible Devices

• eSIM can only be used on models that have eSIM modules installed.
• Refunds and compensation are not possible for compatibility issues, so please make sure to check whether your device is supported before purchasing.
• The list of supported devices may be updated in the future according to the policies of device manufacturers.
• Devices that are locked to a specific country cannot use eSIM services. Please use them after unlocking the country lock.
• iPhones purchased in mainland China, Hong Kong, and Macau do not come with eSIM modules.
• Samsung (Galaxy) smartphones released in South Korea are only compatible with the models that have eSIM modules installed.
• Samsung (Galaxy) models released in Taiwan cannot use eSIM.
• For information about the compatibility of devices not mentioned here and other details, please check with the manufacturer.

Checking for Country Lock

• Go to your phone's settings → General → About
• On the About screen, if it says 'No SIM Restrictions' under the Carrier Lock section, your device is not locked and is compatible with the eSIM.
• If it is locked, please contact your current mobile carrier to request unlocking.

Customer Service Information

1. Online Live Customer Service

Hours: Mon-Fri 09:00-17:00 (Closed Sat-Sun & National Holidays)
Languages Available: Chinese, Korean, English 
KakaoTalk: @linkkorea 
Line: @linkkorea 

2. Offline Customer Service Center

[Myeongdong Branch]

Address: 42, Toegye-ro 12-gil, Jung-gu, Seoul, 2nd Floor (3-minute walk from Hoehyeon Station Exit 1)
Hours: Mon-Fri 09:00-17:00 (Lunch Break 12:00-13:00, Closed Sat-Sun & National Holidays)

• Additional plans can only be added when connected to a network (WIFI connection).
• The usage will begin once eSIM is activated.
• Please make sure to check if your mobile phone is not locked to a specific country before purchasing.
• To register the eSIM, your smartphone must be able to scan the QR code with its camera lens.
• Additional equipment or devices may be required, so please prepare them before arrival.
• If you delete a registered eSIM product, it cannot be recognized again. Please be cautious not to delete or erase the product profile from your phone.
• To recognize the eSIM correctly, you may need to reboot your mobile phone about 3-4 times after scanning the QR code.
• The eSIM QR code must be installed and activated within 30 days of purchase.
• This eSIM has data only, so please note that you cannot make calls or receive text messages. 
• Once the eSIM has been activated on a device, you cannot use the same eSIM on other devices.
• The eSIM compatibility validity period is indicated within the voucher.
• If you purchase more than one eSIM, please delete the one you are currently using and install the newly purchased eSIM. (You cannot use two eSIMs at once on the same phone.)
• If you have any inquiries about how to use the eSIM, please contact help@creatrip.com.