NAMANE Custom Card

• After purchasing your NAMENE Custom Card Voucher(QR) on Creatrip, use it within December 31, 2027.
• The NAMANE card is valid for 55 months after purchase. After 55 months, the card is invalid and cannot be used. 
• The QR code on the back of the card can be used to scan and check locations of charging and use. 

Pay Balance Top-up Coupon (100,000 KRW) 

• Use the Pay Balance Top-up Coupon purchased from Creatrip within December 31, 2027. After using the coupon for top-up, there is no expiration date but if the card expires, issue another card and continue to use.
• The pay balance top-up charging coupon is in the form of a 32-digit+letter code and can only be used on the NAMANE app. Read below for detailed information on how to use the top-up coupon or visit the NAMANE website.
• Register your purchased 'Pay Balance Top-up Coupon' on the coupon menu before use. For a detailed explanation of how to charge your balance, check out the NAMANE Card website. (must be above ios 2.2.7, Android 3.0.6 to use)
• 1 Coupon per top-up is allowed(you cannot register more than one coupon at a time).

Kiosk Locations

For more details on the locations of the kiosks, visit the NAMANE app. Locations of the kiosks may change.
Seoul: Line 4 Myeongdong Station, Seoul Station, Yeoungpungmungu Hongdae Branch, etc.
Incheon International Airport: AREX Airport Line T1 (inside the entrance) / CU Incheon International Airport Branch 1 & 4 / AREX Airport Line T2 (inside the entrance, on the right)

AREX Airport Line T2 (inside the entrance, on the right)

AREX Airport Line T1 (inside the entrance)

CU Incheon International Airport Branch 1 (Near Exit 2 on Floor 1 of Terminal 1)

CU Incheon International Airport Branch 4 (Near Exit 13 on Floor 1 of Terminal 1)

Seoul Station

• The chargeable coupon is a Creatrip online exclusive product. 
• Please use the NAMANE Custom Card Voucher (QR code) and Pay Balance Top-up Coupon purchased from Creatrip by December 31, 2027. Refunds are not given after the purchase is final so please purchase carefully. 
• Vouchers will be issued immediately after payment and can be found in My reservations or in your email inbox. 
• The NAMANE card is a Korean card service provided by KB Kookmin Bank. After arriving in Korea, go to a kiosk near you and issue a card.
• After purchasing the voucher (QR code), be sure to scan the QR code after selecting 'Custom Card' at the payment stage. If you happen to select the wrong card type ('General' or 'Character'), an error may occur. Please note that in this case, you will not receive a refund.
• VAT and purchase agency fees are included in the price of the Pay Balance Top-up Coupon. 
• The pay balance top-up charging coupon is in the form of a 32-digit+letter code and can only be used on the NAMANE app. Read below for detailed information on how to use the top-up coupon or visit the NAMANE website.
• You can register up to 4 cards per account after signing up on the NAMANE app.
• For the app services to operate smoothly, your phone model has to have NFC functionality. Download and use of NAMANE apps may be restricted on mobile phones that do not have NFC functionality, such as some Xiaomi phones. For more information about the NFC tag, click here.
• Must have iOS 13.4 / Android Oreo 8.0 (API 26) versions and above to download and use the NAMANE app.
• The NAMANE card manual is available in more detail on the official site.
• If you have any other questions, please contact help@creatrip.com. 
• For any technical issues that occur when using the NAMANE kiosk(printing issues, QR scanning issues, etc.), please contact the NAMANE card Customer Service Chat(Happy Talk) or scan the Customer Center QR code on the kiosk screen. When contacting the NAMANE customer service center, let them know that you purchased your card on Creatrip, the location of the kiosk, and the issue occurrence time. Do not exit the chat screen, as it will end your session and please check the customer service operation hours here.
• If you cannot charge your card on the app or have other inquiries, please contact help@creatrip.com.